- 12 Month Warranty
- Free Delivery
- 30 Day Returns
- Customer Service
Have we answered everything? If your question has not been answered on this page, please contact us via phone or email and our dedicated customer service team will be able to answer your question!
What are our opening hours?
Our opening hours are 10.00 – 4.00 Monday to Friday. We are unable to respond to messages outside of office hours, but we will aim to resolve your query as soon as we are back.
How long will shipping take?
Please allow 3-5 working days for delivery.
My order hasn’t arrived, what can I do?
If your order has not arrived after 7 working days, please let us know via our ‘contact’ section, or call us on 01508 500 242, and we can look into this for you.
I don’t like my item; can I get a refund?
We believe customer satisfaction is key, this is why we offer a 30 day no fuss refund period. If you are not happy with your purchase, please contact us prior to returning the unit so we can advise on our refund procedure.
Do I have warranty on my device?
Yes! Your warranty period starts from the date of purchase and will be in place for 12 months. During this period we will repair your item, if a repair is not possible we will replace the product for you. See our warranty agreement for more information.
My item is faulty, what should I do?
If you suspect you may have received a faulty item please give us a call straight away, we will of course resolve this immediately for you. Or, if you need help setting up your iPhone, please click here for a guide.
Klarna
In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:
Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.
What do grades Very Good, Good and Average relate to in your product descriptions?
Our grades relate to the standard industry formula for describing the condition of a used or refurbished product. These are detailed below:
What payment methods do we accept?
We use PayPal to process all web orders. PayPal is a secure online payment system which accepts all major credit and debit cards: Master Card, Maestro, Visa, Visa Electron, American Express, Solo and Direct Debit, in addition to payments from a PayPal account if you have one.
Where can I view your Terms and Conditions?
Our Terms and Conditions, Terms of Service and Privacy Statements can be downloaded using the below links:
Call us on 01508 500 242
Email us at [email protected]
10am to 4pm Monday to Friday
Ultimo Electronics Limited,
Unit B Vulcan Road North Norwich
Norfolk, NR6 6AQ.
Registered Name: Ultimo Electronics Limited
Registered Office and Place: Unit B Vulcan Road
North Norwich Norfolk NR6 6AQ
Registered Number: 08955668
